Return & Damage Policy

Return & Damage Policy

Handmade and personalized products are generally not returnable for change of mind, preference, minor handmade variation or personalization approved by the customer.

Return/replacement support may be considered when the item arrives damaged, broken, materially defective, or a wrong product is delivered. A clear uninterrupted unboxing video and supporting photos may be required. Claims should be raised promptly after delivery.

Approved resolutions may include replacement, repair, store credit or refund depending on the case and product.